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We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). 3. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. It takes up to 24 hours from your return being processed by us for your invoice to be updated. To experience the full world of Boohoo, please enable these or check whether another program is For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Om van de volgende voordelen te genieten. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Returns via the portal are fully tracked. 2. UK Underwear and swimwear can only be returned if the hygiene seal has not been removed. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You've got 28 days to send something back to us from the day you receive it. Product name and codes of the items you returned. Refunds will not be given if they do not comply with our returns policy. Cargos, Print off your returns label and attached it to your parcel. Returns via the portal are fully tracked. Your order will be held in the locker for 72 hours. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. You may be liable for import and pay a custom duty charge for orders over the customs threshold. You've got 28 days to send something back to us from the day you receive it. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You will need your order number and email/last 4 digits of your phone number. A refund will then be issued by Zippay once your return has been processed. You will need your order number and email/last 4 digits of your phone number. 90z Revival, Returns via the portal are fully tracked. With loads of styles landing each week and regular trend updates you can be sure to get the latest. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Swim Shorts, Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. 2. Login to our returns portal. You've got 28 days to send something back to us from the day you receive it. You'll no longer receive a shipping note in your parcel. If you have received a faulty or an incorrect item, please contact customer services clickhere. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our Om van de volgende voordelen te genieten. Please note, that returns will be made at your own cost. Tell us what you are returning and why :). Returns are FREE for premier customers. Copyright 2022 boohoo.com. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please note, we cannot offer refunds on cosmetics and pierced jewellery. All rights reserved. 1. Make sure you keep your proof of postage! Repack your items (These need to be unworn/unwashed/unused and with original tags). For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Product name and codes of the items you returned. Don't worry, if this does happen we will contact you first. To experience the full world of Boohoo, please enable these or check whether another program is Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. We have printer-less options too if you dont have a printer! FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Vests. Just pop your items in something non see-through, sealable & waterproof. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! By enabling them, you are agreeing to our. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Graphic Tees. blocking them. Please turn it on so that you experience this sites full capabilities. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Keep an eye on your return tracking. Once our checks are complete well Hear about exclusive offers, get early access to collabs & quicker checkout. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 4. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Returns policy. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. blocking them. Repack your items. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). By enabling them, you are agreeing to our. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Once you have processed your return in the portal you're ready to post it off! We've gone paperless! With just one click you can reduce the energy used by this website. Your refund will be processed once we've received your unwanted items. Returns via the portal are fully tracked. Return Request; 3. Click here to start a return. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You'll get an email once we receive your returned item. A typical refund will take up to 14 days + your banks handling time. You will need your order number and email/last 4 digits of your phone number. 1. Your return arrives back at boohooMAN! Your refund is on its way. Keep an eye on your return tracking. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Locations include supermarkets, petrol forecourts and train stations. 3. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Thats why before checking out, its important you acknowledge that you understand this. Youll need to write to us with notice of your cancellation just fill out OUR RETURNS POLICY. You dont need to remember to keep your proof of postage its all digital! Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All InPost Lockers are in well lit, safe and secure areas with ample parking. Your browser's Javascript functionality is turned off. By enabling them, you are agreeing to our. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Returns FAQs US returns are simple and low cost. Items must be returned within 28 days of receipt. One of our customer service agents will be more than happy to look into this for you. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Log onto our portal here. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Hoodies. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " We would like to show you a description here but the site won't allow us. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Repack your items. Select your preferred return option (Print returns label at home or in store options). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Please return your item(s) to us after finding the fault, and remember to get in touch before A typical refund will take up to 14 days + your banks handling time. Om van de volgende voordelen te genieten. However, we may, in our sole discretion, offer you a longer period for returns from time to time. this blocking them. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). You can return using the steps above. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Post if off! Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. If your items dont make it back to us, youll need to open a dispute with the carrier. Great, happy shopping! If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Returns cost $4 and you can track them as they make their way back to our US hub in New York. All rights reserved. Either print your returns label at home or in store. Just pop your items in something non see-through, sealable & waterproof. blocking them. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. By subscribing, you agree to receive marketing communications from boohoo by email. 6,240 people have already reviewed boohooMAN. If youre a customer in the EEA, you get 14 days to cancel your contract with us. 3. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Keep an eye on your return tracking. Items must be unworn and unwashed with the original labels attached. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. 2. You will need your order number and email/last 4 digits of your phone number. There are a couple of other ways to cancel your contract with us. Items must be unworn, unwashed and unused with the original labels still attached. There is no returns label in my parcel, how do I return? blocking them. If you decide to keep one of the items, you need to pay for delivery. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You'll then receive a full refund minus the cost of 1.99 for returning the item. Hear about exclusive offers, get early access to collabs & quicker checkout. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Post if off! Login to our returns portal by clicking the Start a Return button. If you have any questions about extending your invoice, please contact Klarna. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We've gone paperless! For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Select your preferred return option (Print returns label at home or in store options). Select your preferred return option (Print returns label at home or in store options). Widow Hill Road here, and a member of our team will look into it. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Find out how to return 4. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. I have already returned some items from my order and paid 1.99, why are you charging me again? Summer Shop, Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Login to our returns portal. (These need to be unworn/unwashed/unused and with original tags) Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Graphic Tees. Your browser's Javascript functionality is turned off. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). All InPost lockers are accessible 24/7! If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Hear about exclusive offers, get early access to collabs & quicker checkout. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. Make sure you keep proof of postage! If you have a Boohoo Premier subscription you can return items to us free of charge. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. With just one click you can reduce the energy used by this website. If this could be the case, please check your emails including spam and junk. Pay for the postage and print off your label.