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Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. Email Me More info. JOHN SWISTAK JR.,. My question has nothing to do with the millage. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Then why are they made available on the website for sale. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Buy. Very helpful and friendly. What's really unique is you can see Jack here. Both should provide you with peace of mind that your vehicle is in sound operating condition. BBB Business Profiles are subject to change at any time. Visit the Career Advice Hub to see tips on interviewing and resume writing. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! I have purchased two from Laura Buick and referred family and friends there. They were working with salesman David Powell, who has been selling cars for 11 years. As discussed, we stand behind our workmanship and want to make this right for you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. I also purchased an extended warranty on the wheels and tires. ******* *******Laura Buick GMC. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. This is great. Well guide you through the process. More than 10 shiny new cars, SUVs and pick-up trucks can be now be displayed in the modernized chrome-and-glass showroom. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Thank you for bringing this concern to our attention. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. As a matter of policy, BBB does not endorse any product, service or business. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Laura Buick GMC, Inc. (1.43 mi. They also have been provided all the information needed to reinstate the warranty. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. Thank you for reaching out and bringing your concern to our attention. However, they would not cover paint peeling. Dear ****** Thank you for bringing your concern to our attention. Sistemista Windows/VMware (RIF. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. We went in and they charge us another $1200. We would be happy to assist you in resolving your issues. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Grow your business. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Dominate search results. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Sign up for our newsletter to keep reading. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. No one ever calls back and I have to keep calling. We have offered to perform this repair again to your satisfaction at no cost to you. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. Schedule Service Contact Us Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. Waiting for response from **** or *****. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Very willing to work with you and help you find the right vehicle. . It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. The items you authorized and paid for were completed. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. I am happy to discuss in further detail if you have any questions or concerns. They have trucks listed for sale on their website. Last chance! Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. Laura has 9 jobs listed on their profile. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. ****Please Note: We are humans working with computers . The other items recommended were not since you did not authorize or pay for the additional repairs needed. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. Easy, done. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. The new showroom at the Laura Buick-GMC dealership. What does this say about GMCs professional grade? Your job seeking activity is only visible to you. Your warranty covered a portion of the replacement of several internal components of your engine. Our selection, service, and professional staff will set us apart from other dealerships in the area. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles generally cover a three-year reporting period. We're your number one new car dealership in the Greater St. Louis, MO area. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. BBB Business Profiles may not be reproduced for sales or promotional purposes. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website See details. laura buick gmc. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. There is a new drive-in service area and five bays have been added to the service garage. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Good dealer to work with. By Jan 4 2023 vehicle was smoking and over heating-inoperable. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. No car available for me now. Customers can feel that when you walk in. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. You declined these repairs as they were outside of your warranty coverage. Its been two weeks. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Brian Hockett . When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. Well I didnt end up getting the GMC but instead went with a ram. approved for the Colorado through CarGurus Dan We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. We combine family values, integr BBB is here to help. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. I bought a new 2019 Sierra in Oct. on 2019. Thank you for bringing this matter to our attention. So idk if they didn't comprehend the what I was saying? It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. In 2020 I already had paint peeling, not chipping, off of my bumper. All questions answered. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Definitely will recommend to friends in the market. Laura Buick GMC lists hours for the sales, service, and parts departments. Customer Reviews are not used in the calculation of BBB Rating. This is why a proration rather than full refund is being offered. Quality Buick GMC Cadillac - 165 listings. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 You authorized the repairs knowing what your obligation and cost would be. This profile is powered by Birdeye. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. After a week the check in light came back on. Please contact me at your convenience and we can help resolve your concerns. Please let me know if you have any further questions or if we can be of further assistance. I am sorry to hear you are having issues with your GMC Sierra. However, good things on the horizon! Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. But anyways I shouldn't have to keep calling to check up on an answer. truck with the options I was looking for on the Laura Buick/GMC website. It is now back with Laura Buick. You have permission to edit this article. Love the truck! my business. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. When I called the extended warranty company they said the extended warranty was also canceled. Great service. 903 N Bluff Rd, Collinsville, IL 62234 Show All. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. The cancelation was complete in January. Thank you for brining your concern to our attention. Unfortunately the truck was sold. If GMC decides to not right this for me I will not purchase vehicles from them in the future. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. One Owner. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. 9 complaints closed in the last 12 months. We took it in and they kept it about another month and a half. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. I am opening up a case with General Motors and sharing your feedback with them. In any event we are here to help. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Dan called me and I explained that I was pre This was all explained to you by our service advisor, ***** ***, prior to work being performed. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. This dealership has told me one lie after the other. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Please let my team know a convenient time for you we will get things taken care of. Used Cars; New Cars; Certified Cars . In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. Bought a used 2015 GMC Sierra Denali from the business. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. I got extended coverage for my 15 highcountry duramax through the dealership. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Along with the truck I purchased a. Yelp users havent asked any questions yet about. Visit us today and see for yourself. It's a collective group of good people and that comes through for the customers, he said. Our goal is to give you a better way to purchase and service your automobile. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. We took it back in and they kept the car another month.