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Hello Poshmarkers! The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. It may not display this or other websites correctly. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. You shouldn't have to pay for shipping at all. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. Once it arrives, a false claim will be raised to get the item sent back to its seller. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. If the case is approved, the whole bundle must be returned. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. She actually put the blouse in the labels bag that the seller had sent it in. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Full refund. 5) Make offers to likers. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Why would you sell it to me if you have no intention of shipping. In most instances, you should provide a response to an open case. I reached out via messaging and haven't gotten a reply. I am so sorry. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Wrong items sent. Grab your copy below! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select My Sales. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. ***On Mercari, you can get $10 when you sign up with the code JENMHM. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. Case: The item is a different color from the pictures. The seller receives a completely different item. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. Select Submit. Thanks for reading Once your account is set up, you can start selling things right away. When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. Select the order with status Case in review. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. I found another of the same bag.just left the seller a message asking if it was still available. My order number is. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. You might know that the reason does not qualify for a return under Poshmark policy. super nice simple pattern . New comments cannot be posted and votes cannot be cast. To report the problem: In the app Go to your Account Tab (@username). Please let me know @annabelle343 if the candle will be sent, then ill return this. From what I understand they can pretty much say anything to get a return. Theres an exception for situations like this - posh can send a label to switch out for the correct item. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. The buyer said, "The sizing/fitting is very weird. The buyer found the item cheaper elsewhere. Select a listing. Select My Sales. I was not sent a return label. Now it is day 5 almost 6 and it has not been shipped? Here's the exact verbiage from Poshmark's return policy: Why is this happening? So, I package the dress up and get it back in the mail same day. Ive made over $77,000 selling clothes on Poshmark. Sure. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Ordered a raspberry macaron candle and i got this. I am going through that now unfortunately. I think they sent me the wrong product. Yepyou read that right. If you like all the other items, don't open a case! She paid $100* for a reformation dress that she did not get. They advertise only for new sellers. Ive heard of sellers receiving returns that were damaged in some way. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. A disturbing experience made me question whether this wildly popular shopping website is really safe. Provide a professional response. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Click here for details. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. Shipping was quick, seller had good communication and gave me a great deal on the bundle. Sometimes the best route is not responding at all. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. I get the feeling that the person who received them decided to keep them. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. I bought a romper June 16 and I told the girl I need it for a party. Amount may vary by promotion.***. Where can I find out whats going on? . New comments cannot be posted and votes cannot be cast. As Ebay said, that I should not send the buyer the item until they have sent back the first item. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. Theres no harm in having a case opened against you or accepting a return. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! I'm Arlene. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. The other buyer was an absolute nightmare! Cookie Notice Were all human! The listing will automatically open and your cursor will be dropped into a comment box. on A message from our SVP of Seller Experience. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. They may not know that they cannot return items due to fit. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Credit: The Focal Project / Flickr. Not understanding why that keeps occurring. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. You bear all risks associated with any such transactions. Poshmark allows four pictures, but sometimes employees will ask for more. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) There are three ways you can message on Poshmark. Another Banana Republic striped blouse. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. You bear all risks associated with any such transactions. I hope this makes sense. The seller puts whatever they want in the package. The price a seller pays to Poshmark for a sale is 20%. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? They said I didn't respond, but I did, with narrative and photos . I must have mixed up the labels. The seller said it wasnt hers. Darn. Have you changed it back again? One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. The item is different than the stock photo used. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . I help women save money and make money in everyday ways to meet their money goals. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Posh makes you return EVERYTHING in a bundle sale. Especially if the buyer is being rude to you. Such a hassle, sorry this happened to you! Select the order with status Case in review. 2/3 did not fulfill the order or think to communicate this to me. Thanks in advance I hope this helps you get any open cases resolved quickly and fairly. Select your profile picture at the top-right of the page. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Each order is shipped using 1-3 day USPS Priority Mail. She is such a sweet seller and I would not want her to take a loss on any of her funds. At this point I dont care if I get them or not, Id just like a refund. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Response: The item was photographed in natural light and accurately reflects the color of the item. If you still have additional photos of the item saved to your phone, submit those to support your case. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. To resolve the case: In the app Get your order as described or receive your money back. Select More Actions. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). When a case is opened, the buyer is asked to upload photos and offer details of the item. One buyer from Mercari was super responsive and friendly to fixing the situation. ; Select Done. We were both sent labels, I mailed mine the next day. Since Ive sold thousands of items, Id say thats a pretty decent track record! This is just terrible. 3,140. Poshmark keeps the money until the item is delivered and accepted by the buyer. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3. PlusPoshmark pays the return shipping costs! When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I ordered 3 items this month on Posh. I am unable to use Twitter an Instagram it says whoops not working. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. Hi! I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. I would like to return an item purchased on Poshmark please help with this proce. Add your comments as though you are speaking to the Poshmark employee. Sold by shortyx06. It could go in the buyers favor or the sellers favor. Listed on Mar 1, 2023 PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. No. Ive emailed them asking and their only response is well check in on it. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. You can also respond that you accept the request for a return if you do. Select the order. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Flakey, disorganized sellers abound. Buyers often open a case because an item doesnt fit. Disclosure: This post contains affiliate links. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Seller sent wrong item Hi. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Also please, please make a share all button for the closet. There was no alteration or deception in the sale of the dress. SMDH. Poshmark . However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. Why? Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! I was just wondering how long theyre going to make me wait and give me the run around before refunding me. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. A large following on Poshmark does NOT translate to more sales. Same thing happened to me! thanks. Fast delivery, full service customer support. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. In fact, having a case opened is unavoidable when youre a high-volume seller. It arrived today. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Please, please, please create an option to report/remove inactive sellers. She paid $100* for a reformation dress that she did not get. She replied to my questions after I purchased and was very nice. I used Paypal. The buyer has only a few days to ship the item. Here you'll find everything from Posh Tips to exciting new app updates. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. First, try not to worry or get too worked up about it. I'd message the seller and see if the two of you can work something out in another transaction. That makes no sense. The Posh buyer accepted the order as well. A message from our SVP of Seller Experience. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). You . If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? So frustrating and why sell the item if you are not going to bother to ship it?? Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. A cancellation occurs before the item is shipped out. #2. I'm PISSED to say the least. Of course they denied my return request. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Happened to me too. Undisclosed wear or damage (no matter how small it is) If there are any flaws present, photograph them close up and describe the flaw in your listing description. Am I in trouble? I messaged them over 10 times now. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Still hasn't shipped and still hasn't told me what's going on. Accidentally sent the wrong item what happens?! Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Once payment has been released, all sales are final and no refunds will be provided. So my question is, what happens if the jeans never show up? The policies and systems we have in place to protect you are called Posh Protect. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing.