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Great addition but a bit more info could be needed. I dont have a script to do that at the moment. I am able to do this for variables that are placed straight onto the item. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. Typically, record producers are used to allow users to create incident or change request records. Thanks for contributing an answer to Stack Overflow! Is there any way in the same solution we can handle the check boxes and two column wide Container. Any help you can provide would be greatly appreciated. ServiceNow offers a handy little feature on forms that use choice lists. Hey Steve, Once you have this entered click Submit. Well done. .. your suggestion worked perfectly! I hate that message though. Note: To create a database view, you need to be very precise, otherwise it will not run. That would be a nice one to have. Only do this for a few Categories for the time being. Again a great solution. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Thanks for sharing! Im trying to do the exact same thing for an approval record. So for example. Youll need to remove the current business rule and add a new one to the Record producer table as described above. I used the catalog variable code above and it works great on the catalog item submission form. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Condition: current.script.indexOf ('Force population of record producer') == -1. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Anyone know how force a record producer to update an existing record instead of inserting a new one? Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). The reason its there is because the original version of this script had to hide the variables via DOM manipulation. I would like to be able to still use the variable set but change the label. We are using the Summary of Requested Items mail script from the wiki. Letting users select categories may be specific to the scope of the clients work. How would you go about changing a catalog variable label on a catalog task? Ive updated the code above. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. The object reference is cat_item. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. I have tried the script. } Ive created a changeFieldLabel function for this purpose. As such, youll need a field to store that value in. This editor is a formatter added on records that are generated by a record producer for task-extended tables. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. From the ServiceNow Wiki, here is some documentation to read before you start building your report. // Only run eval() function once to avoid recursive loop The dependent value is the value that this data depends on. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. Unchecked check box variables actually have a value of false. Is there a proper earth ground point in this switch box? 0. How can I get query string values in JavaScript? labelElement.select(label).each(function(elmt) { Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. Then you could predictably target that in a client script. Heres a script that allows you to do that. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Please suggest If there is any way to do this. I've updated the article. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Using ServiceNOw variables in Flow Designer I've updated the article. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. } I see what you mean about the scratchpad on the demo site. Here is a report based off a database view. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; /* Join the variable values together into a string */ I tried just using the variable set field name and no joy. Thanks for the feedback. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. My users certainly enjoy it. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Well done. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Is there an abort command you can put in the record producer script? Here is how you could set up the business rule. Please specify through example. My next question How can I make this work for Record Producers? Keep it up. When setting a value, ensure the data type of the field matches the data type of the value you enter. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Thank you for taking the time to read this, I hope this can be useful in the future. I would love to be able to extend this sort of functionality to email notifications. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. The reference qualifier here is important. For multi-row variable set, the title of the variable set is returned. For a variable, the label of the variable is returned. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Lets create a new one. I think it was just posted here. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule Worked like a charm! Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I notice this works for variables that are not within containers. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. You have to address it for each item or variable set and continue to update and modify for each variable you add. Form is normal . I dont have anything for service portal like this currently. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. No way to handle the container, but you can hide checkboxes. Check out the prototype API for more details. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. I have a lengthy choice Label for one of my fields . Youll need to contact SN support for a solution on that. Color and styling is even more problematic in this case so its not included. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. what about related list labels? Just recently learned about Display Business Rules. eval is no more evil than any other method. Now this is how these two look in the portal: Lets navigate to the sys_choice table. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Just set up a generic example using the scratchpad. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. Lets discuss the basic differences between both terms in a tabular form. This was just what I was looking for, thanks for sharing. The visual representation of a variable in the Flow Designer user interface is a data pill. I have a record producer where I modified the labels with a catalog client script as you explained above. For several script types the RITM Glide Record is available as JS variable 'current'. Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. This is just for standard forms. current.u_record_producer = cat_item.sys_id; Thanks James! Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Im just spreading the love. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Love this functionality. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. I dont think its been documented anywhere and I havent seen any other use for it other than this. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. Ill see if I can recreate the second problem Im having and submit one for that too. Confirmed: Berlin Hot Fix 4 fixes the problem. This script is not working to change variable type Label. id); Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. scriptCode += "g_form.setDisplay(\"variables." Im not aware of a way. Asking for help, clarification, or responding to other answers. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Ive confirmed that its not the business rule. Hey, thats a good idea. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. This script not working in Istanbul release. Save my name, email, and website in this browser for the next time I comment. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. The values populated in one field can determine the values in another. Can we change the section label similarly. Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Adding a lines like. You can add columns to the view as you see fit. gs. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. The reasons you might want this sort of I wanted to post an easy way to do it . Why is it so? Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. Get all unique values in a JavaScript array (remove duplicates). Other times you'll need to do a GlideRecord query to get it. How do I get the current date in JavaScript? Works find for one column layouts. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place.